Live / Slots
This page sets out exactly what data g11h collects when you open an account, deposit through bKash or Nagad, and use our lobby — and what choices you have over that data. Access to our platform depends on your local law and eligible regions.
When you create an account on g11h, we collect the details you enter directly — your name, contact information and any wallet identifiers linked to payment methods such as bKash, Nagad, Rocket or Bank Transfer. We also collect session data generated by your device and browser as you browse the lobby, load a game or complete a transaction. This includes IP address, device type and the pages you visit within our site. We hold this data to operate your account correctly, process wallet activity and respond to support requests. We do not sell your personal data to third parties. Where we engage service partners for platform operation, those partners receive only the data they need to perform their specific function, and they are bound by the same confidentiality standards we apply internally. Data you provide during wallet verification — such as account numbers tied to bKash or Nagad — is used solely to match your deposit and withdrawal records to your registered account. Retention periods depend on the nature of the data and applicable requirements in the regions where access to g11h is permitted under local law.
This privacy policy covers data collected directly through the g11h website and your registered account. It does not extend to third-party services that operate independently — including payment processors that run their own data environments when you transact through bKash or Nagad. Understanding the boundaries of this policy helps you know exactly what we are responsible for and where to direct questions that fall outside our scope. Availability of any account feature depends on your local law and the eligible regions we serve.
Data you enter when registering, logging in and updating your account profile falls entirely within this policy. We store and control this data and you can request a review or correction at any time through our support route.
When you deposit or withdraw using bKash, Nagad, Rocket or Bank Transfer, transaction references are recorded in your account. The payment processor's own privacy terms govern data held on their side of that exchange.
Pages you view, games you open and session duration data are covered by this policy. We use this to maintain lobby performance and account security — not to build advertising profiles for external sale.
Game studios whose titles appear in our lobby and any external analytics tools operate under their own data policies. We do not control data they collect independently of your g11h account session.
You have concrete options here — not just abstract rights. If you want to review the personal details we hold for your account, open the account settings area after logging in. Your registered contact information, linked wallet identifiers for bKash or Nagad, and transaction history are all visible there. If any detail is incorrect, you can update it directly in the account settings fields or send a correction request to our support channel. You can also ask us to clarify what data we hold, how long we keep it, or why a particular piece of information was collected. Where local law in your eligible region grants a right to request erasure of account data, we will assess that request and respond through the same support route. We aim to keep this process straightforward — you should not need to navigate multiple channels to find out what we know about you.
Log in and open account settings to see your registered details, linked payment methods and transaction history. No separate request needed for basic account data — it is visible there directly.
Update contact information or wallet references in account settings. For changes that require identity verification, our support team can walk you through the fields and documents needed.
Send your question to our support channel with your account reference. We will confirm what data category you are asking about and respond with the relevant details rather than a generic reply.
Where your eligible region permits a formal data request, submit it through the published support route. We assess each request against the applicable requirements and respond directly to your registered contact.
If you have a question about your data, a correction to make or a formal request to raise, these are the routes we have published for exactly that. Use the channel that matches your question — account-level queries are handled fastest when you include your account reference in the first message.
Open the chat icon on any page of the g11h site while logged in. State your account reference and the nature of your data query so the agent can pull the correct records.
Send your data or privacy question to the support email address listed in the Contact section of your account area. Include your registered name and the wallet method — bKash, Nagad or Rocket — linked to your account.
The help section inside your logged-in account area contains published guidance on data requests, correction steps and how retention periods apply to different data categories.
We approach data handling as a practical obligation to you, not an abstract compliance exercise. Your account details, wallet references and session records are held on access-controlled systems. We use cookies on the g11h site to maintain your session, remember lobby preferences and identify unusual access patterns — you can manage cookie preferences through your browser settings at any time. Retention follows a defined schedule: active account data is kept while your account is open and for a period after closure that depends on applicable requirements in your eligible region. We do not retain payment wallet numbers beyond the period needed for transaction reconciliation.
Session and preference cookies run while you use the lobby. You can block or clear them in your browser settings. Doing so may affect how the site loads your account state and saved lobby preferences on your next visit.
Access to your stored data is restricted to authorised account functions. If you suspect unauthorised access to your account, change your login credentials immediately and contact support through the live chat route.
We keep active account data for as long as your account remains open. After closure, we retain only what applicable requirements in your eligible region specify. Wallet references such as bKash or Nagad numbers are deleted once reconciliation is complete.
When this privacy policy changes in a material way, we post a notice in the account area and update the effective date at the top of this page. Continuing to use your account after a notice period constitutes acceptance of the revised terms.
These are the questions we hear most often from account holders about how their data is handled. If your question is not covered here, reach out through live chat or the support email listed in your account area.
No. Wallet identifiers you link to your account for bKash, Nagad or Rocket deposits are used only to match transactions to your registered account. We do not pass those references to advertisers or unrelated third parties.
Log in and open account settings. Your registered contact details, linked payment references and transaction history are visible there. For a broader data summary, send a request to our support email with your account reference included.
Where local law in your eligible region grants a deletion right, you can submit a formal request through our support channel. We assess each request individually and respond to your registered contact with the outcome and any applicable retention exceptions.
We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and security cookies to flag unusual access patterns. Manage or clear all of these in your browser settings; note that clearing session cookies will log you out.
Yes. Bank Transfer references recorded during a transaction are covered by this policy in the same way as bKash or Nagad wallet data — retained for reconciliation, not shared with advertisers, and deletable subject to applicable retention requirements.
We post a notice in the account area and update the effective date at the top of this page whenever material changes are made. Check that date periodically or contact support if you want to confirm the current version applies to your account.